1. Nature of Our Products
All CodeMatrix Solutions products are digital goods — including architecture kits, data pipeline templates, policy bundles, and AI frameworks.
Upon successful payment, the files and repositories are made available for immediate download or online access.
Because of their digital nature, we do not issue returns in the traditional sense (no physical shipments or restocking). However, we do offer a fair and transparent refund policy under specific conditions described below.
2. Eligibility for Refunds
You may request a refund within 14 calendar days of your purchase if:
- You have not downloaded or accessed the digital files from our servers.
- You experienced a technical issue (e.g., corrupted file, access failure) that our support team cannot resolve.
- The delivered product substantially differs from the description on our official website.
Refunds cannot be issued for:
- Change of mind or misunderstanding of product scope.
- Incompatibility with third-party tools not listed in the product description.
- Purchases made under promotional or discounted campaigns.
- Cases where the digital files have been downloaded, unzipped, or installed.
3. Refund Process
To initiate a refund request:
- Contact our support team within 14 days of purchase.
Provide your order number, product name, and a detailed explanation of the issue.
Our technical specialists will verify your claim within 3–5 business days.
If approved, the refund will be processed through the same payment method within 5–10 business days.
All refund decisions are final and communicated in writing.
4. Exchanges and Product Credits
In specific cases, instead of a cash refund, we may offer:
- Store credit equal to the purchase value, applicable toward another CodeMatrix product.
- Replacement access to an updated or corrected version of the same product.
Such resolutions are at our discretion and designed to ensure you receive maximum value.
5. Technical Assistance Before Refund
Before approving any refund, our team will:
- Attempt to reproduce and fix the reported issue.
- Offer configuration guidance or updated files if necessary.
- Verify product usage logs to confirm access status.
Our priority is to ensure every customer can successfully use the product purchased.